Industry Services

Strategic support for wedding venues ready to operate with clarity

We partner with wedding venues to strengthen systems, refine service delivery and support sustainable growth through practical, hands-on industry expertise.

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Running a venue is complex. You don’t need to manage it alone.

Wedding venues sit at the centre of the industry, yet many are expected to operate without dedicated operational support. Managing enquiries, coordinating suppliers, maintaining service standards, supporting couples and staying visible in a competitive market can quickly become overwhelming.

You are not lacking capability.

You are navigating a demanding business that requires structure, clarity and experienced support.

How we support wedding venues

A group of people sitting at a table near a window, engaged in conversation. A man in a suit with a pink shirt and pocket square is smiling at the camera.

Operations

Venue coordination frameworks, workflow refinement and practical systems that support consistency and reduce pressure on internal teams.

Sales & Enquiries

Lead management support, enquiry response systems and conversion strategies designed specifically for venue-based businesses.

Two women having a conversation in a bright room, one sitting on a sofa, smiling, holding a yellow notebook, and the other in front, partially visible, holding a pen.

Brand & Industry Presence

Styled venue shoots, content direction and industry-facing support that elevates positioning while staying true to your offering.

Services overview

Full-service management

Full-service management inclusions

Running a wedding and events venue isn’t easy, we get it! We can help your business grow by supporting you with venue coordination, styled venue shoots, lead management, and social management. We become ‘part of the team’ and represent your brand in the most professional way.

Inclusions

Definition of core values appropriate to your business
Analysis of consistent brand identity
Competitor analysis
We operate under your existing brand identity
Enquiry and client management
Scoping of client flows
Venue planning with client
Styled venue shoot, if required
Strategic review of platform and marketing recommendations

Notes

Other negotiable inclusions depending on your requirements:
- Invoice generation and management
- Brand guidelines
- Creation of wedding packages (inclusions/pricing etc)
- Creation of wedding package e-publication
- Weddings T&Cs
- Social media engagement plan
- Website design
- Logo design

Venue coordination

Venue coordination inclusions

Our venue coordination services are designed to alleviate your lead-in on-day operations, but we will be with you every step of the way. We’ll help ensure you’re all ready as the big day approaches and then ensure a smooth transition to our on-day coordination team. Think of us as your own personal venue delivery team in the month leading into the event, and the event day itself - saving you the time, expense and stress of having a full time team to manage.

Inclusions

Representing the venue as the venue coordinator for your event
Presence on the day as vendors arrive up until the conclusion
Support with navigating and adapting to the day as it unfolds

Notes

In this case, your venue will lead the enquiry and conversion into a booking, confirming all immediate requirements and planning with the client
Hand over to us 1 month out to finalise detail and represent your venue on the day of delivery

Styled venue shoots

Styled venue shoot inclusions

Looking for more professional content for your venue, or launching a new product or space? What better way to capture people’s attention than to have a beautiful styled shoot to capture the detail and emotion of it. We can help create an amazing styled shoot to show off your venue in the best possible way.

Inclusions

Planning and sourcing vendors that align with the venue
Creation of design briefs for vendors
Creation of timeline and planning document
Coordination on the day

Notes

Depending on your requirements, we are happy to discuss the level of detail that goes into the shoot.

Lead management

Lead management inclusions

We offer a personal approach to handling booking enquiries. We take the time to correspond with all leads to nurture their enquiry and determine their unique requirements. Our warm and consistent approach leads to higher booking rates, and happier couples!

Inclusions

We will represent your brand as one of your in-house team
All leads are captured in a lead management software platform for follow-up, progression and reporting requirements
Provides consistent and multiple contacts to the couple to increase likelihood of conversion

Notes

We are flexible to your needs, discuss your requirements with us today.

Social management

Social management inclusions

Under the Arbour can help manage your social media channels by providing comprehensive services, including content creation, scheduling posts, engaging with followers, and monitoring analytics. Our experienced team can develop a tailored strategy to enhance your online presence and increase audience engagement. Let us take care of your social media management so you can focus on growing your business.

Inclusions

Management of your social channels
Venue visits to capture social content
Creation of Reels to boost engagement
Story highlights

Notes

We’re all different, speak to us today and we are happy to tailor a product to suit your needs.

A message from our founder

Running venues taught me how much pressure sits behind the scenes. Industry Services exist to support venues with practical experience, steady guidance and an understanding of what excellent delivery actually requires.

This work is about strengthening foundations so venues can operate with confidence, clarity and care for both their teams and their couples.

Through my extensive industry experience as the owner and operator of Under the Arbour, I have broad and relative experience to help your venue thrive. Let me help you and your business grow in the right way.